Shipping and Handling policy

We aim to deliver to UK postal addresses within 7 - 10 working days of receiving your order. This includes a processing time of 2 – 5 days and a delivery time of 3 – 5 days. Please note, this is a guide, we can not predict any delivery delays within the Royal Mail or any other courier service.

All orders are sent via Royal Mail Signed for 2nd class Delivery and require a signature on receipt.

If you require an item sooner, please contact us at candy_coated@hotmail.com

The Delivery charge is dependent on the size and weight of each individual product. I have three UK delivery profiles, they are as follows:

UK – Large Letter, Royal Mail Signed for 2nd Class Delivery, 3 days delivery aim once dispatched - £3.00

UK – Small Parcel, Royal Mail Signed for 2nd Class Delivery, 3 days delivery aim once dispatched - £4.00

UK – Medium Parcel, Royal Mail Signed for 2nd Class Delivery, 3 days delivery aim once dispatched - £5.00

All UK orders over £50 is eligible for free delivery. 

International order have one flat cost – One Size, Royal Mail Tracked & Signed 3 to 4 working days delivery aim once dispatched - £15

Alternatively, orders can be collected from the Candy Coated Accessories Studio for free. Arrangements can be made once the order is placed between myself and the customer.  

If you have any queries about your delivery please contact us: candy_coated@hotmail.com

Returns & Refund policy

We have every confidence that you will be delighted with your online purchase. However, if you change your mind, or are dissatisfied with the product, your right to cancel your order is protected by your statutory rights.  In addition, we are committed to providing an excellent service for all our customers and if you are not entirely satisfied we will do our utmost to help.

If the products arrive damaged or are faulty please advise us by email to candy_coated@hotmail.com as soon as possible after receipt, and we will reimburse your purchase or send a replacement within 14 days of establishing the nature of the damage or fault.

Please note that we may ask you to provide evidence of the nature of damage or fault and/or to return the product to us for further investigation.

If you change your mind about your purchase or wish to cancel your order please send an email to candy_coated@hotmail.com within 14 days of receipt.

In these circumstances we expect you to take good care of the products and return them unused and in their original condition, and as well packed as you received them, as soon as reasonably practicable.  Please include a note with your invoice number, your name, address, contact email/telephone, and a brief description of why you are returning the products. Returns must be made within 30 days of the date of the invoice. Please also obtain and retain the proof of posting.

Where the products have been damaged in transit or found by us to be faulty, we will reimburse your initial postage costs and send you a replacement free of charge.  Alternatively, we will offer a full refund.

Where you change your mind about your purchase we will refund the cost of the products and standard postage only from ourselves (not your postage costs to return to ourselves).

​All refunds can only be made to the payment card/method used when making the initial payment.

We aim to process all refunds within 14 days of receiving the returned goods or of the cancellation of your order.

If you have any questions about this refund policy please contact us at :candy_coated@hotmail.com

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